Returns & Replacements
If you want to return an item to us please call us on 0117 330 2277 to obtain a Returns Number, and details of how to return the item to us, before returning the item.
We will refund returns postage where faulty items are being returned for a replacement. For heavy or bulky items we may be able to offer a collection service. The postal service to use will be explained when the Returns Number is issued.
Once you have received your Returns Number please send the item to:
Day Clock - Returns Department
Babdown Airfield Industrial Estate
We are unable to refund returns postage where an item is being returned for a refund.
Privacy & Security
We promise we will never sell or pass on your data to any partner companies or third parties also we are committed to protecting your privacy. We will only use the information you provide us lawfully, in accordance with the Data Protection Act 1998. Sage Pay servers use SSL techniques to encrypt all card details in transit between your computer and the server. Thereafter card information is held only on their highly secure servers and we do not have nor need to have access to it. We do not store credit card information nor do we share customers details with any 3rd parties.